Last updated: 25 September 2026
What we collect
We only collect what you choose to share. When you request a quote, join our letter or email us, we receive:
- Your name and email address
- The product you're interested in, window sizes and your message
- Details needed to complete an order, such as your delivery address
How we use it
- To reply with a quote, swatches or consult times
- To make and deliver your order
- To send our monthly letter, only if you've signed up
We never sell your personal information.
Who we share it with
Only when needed to serve you: our website host (Netlify, which processes form submissions), payment providers and delivery partners, each only for completing your order.
How long we keep it
We keep enquiry and order details only as long as needed to look after your order and meet legal and accounting obligations, and then we delete them.
Your choices
You can ask us to show, correct or delete the information we hold about you at any time, and unsubscribe from the letter whenever you like. Email hello@lucenveil.com.
Cookies
This website doesn't use advertising or tracking cookies. Fonts load from Google Fonts and images from Unsplash, which may receive basic technical information such as your IP address.
Contact
Questions about privacy? Email hello@lucenveil.com or use our contact form.